You have the right to choose your auto repair shop.

 

You should choose a repair shop that has “state-of-the-art” equipment and qualified technicians.

 

Some insurance companies request that you visit their drive-in claim center before having your car repaired. Whether you choose to do so is your choice. You may prefer to leave your car at your collision repair shop and request that the insurance company send an appraiser to that facility.

 

There is no legal requirement that you obtain more than one estimate for your vehicle repairs.

 

Differences in repair estimates and insurance estimates are common. A lower

estimate may not include all of the necessary work or updated parts pricing. If you are unsure why one estimate is different from another, feel free to ask your customer service representative at your repair shop or your insurance agent.

 

Use a repair shop that offers a written warranty.

 

Your collision repair shop should negotiate your claim on your behalf with the insurance company.

 

If your car is unsafe to drive, do not drive it. If you’re unsure, check with your repair facility.

 

Your car is one of your largest investments. Preserve its value and your safety by having it repaired professionally.